Easyspace Reviews

I hadn't a clue how to set up SPF, DMIK and DMARC authentication on my two domains and the tech support people at Easyspace very kindly did it for me, as soon as I asked. I am very grateful.

I found Easyspace easy to deal with, I received great advice and a superb updated website

I had to contact support because my site was offline, my renewal failed. I got a great price and once paid it came back online

My account needed updated and I couldn’t access the control panel, great chat service resolved this

My email stopped working, I called and my payment failed, they took a payment and it was back working in minutes, couldn’t ask for more

Informed them multiple times that their servers are being used for spear phishing. Their domains are vulnerable to subdomain takeover and are used for phishing. They refuse to take action.
Even tried chat support which just blatantly said "send an email".

I have been with Easyspace for a long time, Originally i was with sky Market which Easyspace bought it out years ago.
In general my experience is good but like every company they do have some hiccups, they once deleted my website by mistake and the backup was lost, eventually after a week they managed to find the backup and restored my website.

The reason i gave 3 stars not 4 or 5 because when i get my domain renewal or web hasting package renewal the price they email me is always more expensive than advertised price and I have to phone and negotiate to get it down to what is advertised.
Why not offer a great experience by offering the advertised price directly .

I specifically got in touch to remove auto renew - I never asked in the first place. With emails of earlier correspondence. I do know that I removed this option, but surprisingly this was changed back to auto renew. I do get regular monthly emails which I did not look at as I knew I had declined auto-renew which was why you pay extra for the payment - and that my renewal was not due until November, and yet payment taken in October. Response to emails was quick but unhelpful. Never trust that your account has not been changed - go in and check always and at least 1 month before renewal as renewal date is not the same as payment date - one month earlier - no rationale for this.

I have been with Easyspace for almost two decades (domain name and mail hosting). For the first few years the service level was a bit sub-par, but they have since upped their game considerably and over the last few years I have only once required assistance, and when I did their response time, service attitude and delivery was no less than impeccable. I have no problem recommending them.

Easyspace helped to resolve a domain transfer out issue with another service provider who was deficient and unhelpful.
The customer service agents at Easyspace understood the problem quickly, gave instructions easy to understand, and had the domain back up and running with hours, saving me days of pain with the previous service provider. Great job and made my weekend easier!

My webSites go down nearly
every week now .
Never any compensation
Ok they go back up mostly in one day . But how can a business be run m. Campaign . People search and find no website . It’s really a joke can not wait until years contracts are up .
Staff are ok but they utilise other peoples servers .mmmmmmm

After resetting the password on my email account I had difficulties sending emails from my phone. I rang the easyspace technical support where my call was answered quickly and an advisor led me through resetting my phone. All very quick, efficient and professional.

I suffered a hacking attempt which tried to get into my bank account via the fee renewal process. I realized that there was something wrong and aborted my response. I checked with your helpline to report the matter and to be reassured that your security dept. knew about the attempted hack

I've been in IT for more than 30 years. I have used EasySpace for almost 20 of those. Their services seem to work reliably. However, anything goes wrong and I have wasted way too much of my time getting nowhere. I have moved all of my services to an alternate provider. I tried to move my DNS services from them in February of this year and it was a terrible experience.

Moved our domains away due to costs – BUT Even though I transferred the domain away the month before - They still took payment from my credit card for a domain that was no longer under their control
They claim it was set to Auto Renew but once you have paid the ridiculous Transfer Away fee the domains in question disappear from your control panel anyway hence unable to change anything relating to it
As such I have had to take this up with my credit card company as an unauthorised payment
I will not be using them again nor would I recommend them